Client Experiences
What clients say about working with nagagrouus.
These accounts come from buyers, tenants, landlords, and investors who engaged us at different stages of the property process.
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Transactions
14
Years in Phuket
28
Nationalities served
4.8
Average rating
Client Reviews
A selection of client experiences.
Martin Hoffmann
Munich, Germany — Condominium buyer, Bang Tao
I came to nagagrouus after a developer gave me a contract to sign on a Friday afternoon, suggesting I should complete by Monday. Kanya reviewed the entire agreement over the weekend and came back with specific points to address — not scaremongering, just clear observations about clauses that were weighted in the developer's favour. We negotiated two of them. That kind of calm, practical approach is what you want when you are buying something significant in a foreign legal system.
April 2025
Sienna Vanthorpe
Melbourne, Australia — Villa leaseholder, Rawai
I had a 30-year lease agreement prepared by the landlord's lawyer. nagagrouus reviewed it and flagged three things I would not have caught on my own — including a renewal clause that looked fine in English but was phrased in a way that had not held up consistently before Thai courts. They suggested revised language, the landlord's lawyer agreed, and the registered lease reflects that. Worth every baht of the fee.
March 2025
Ravi Krishnamurthy
Singapore — Title search, Kamala
I ordered three title searches on properties I was comparing. The turnaround was two days per search and the summaries were clear — title type, owner, encumbrances, and a note on one plot where the recorded dimensions did not quite align with the site. That note led me to ask further questions of the seller. I ended up not proceeding with that particular property. The ฿3,800 was probably the most productive money I spent during the whole process.
February 2025
Charlotte Leblanc
Lyon, France — Leasehold condominium, Patong
The foreign quota position was something I had read about online but did not really understand in practice. nagagrouus explained exactly what it meant for this particular building — the current percentage, the ceiling, and what happens at resale. The transfer day was smooth; they had handled everything in advance and were there with me. I cannot imagine doing this without a specialist.
March 2025
James Whitfield
London, UK — Landlord, commercial lease Patong
I needed a commercial lease prepared for a retail tenant — five-year term with a renewal option. The nagagrouus team drafted the agreement, ran me through the practical implications of the renewal language, and made sure the document was in a form that could be registered at the Land Office. Communication was consistent and they responded to every question within a working day. Reliable and knowledgeable.
January 2025
Yuki Sasakura
Tokyo, Japan — Investment portfolio, multiple plots
I used nagagrouus for title searches on six plots over three months as I was evaluating investment options. The search reports were consistent and precise. One plot had a registered court order that would have been very difficult to navigate — they flagged it immediately and clearly. I appreciated that there was no attempt to downplay it or keep the engagement going. They told me what the records showed and let me draw my own conclusions.
April 2025
Case Studies
Three client journeys in detail.
Case Study 01 — Condominium Acquisition
Off-plan condominium in Phuket Town — title and quota issues identified before contract signature
Situation
A buyer from Sweden approached us after reserving a unit in a mid-range condominium project in Phuket Town. The developer had provided a sale and purchase agreement and was pressing for completion within 14 days. The buyer had paid a reservation deposit but not signed the SPA.
What We Found
The project's foreign quota was at 44% of units registered — within the legal ceiling, but close. The SPA contained a clause that shifted transfer tax liability to the buyer in a way that was not standard and was not reflected in the price discussion. The title on the underlying land was Nor Sor 3 Gor rather than chanote.
Outcome
We explained the implications of each finding. The client decided to proceed after negotiating the transfer tax clause and receiving written confirmation on the quota position. The SPA was revised, and the transfer was completed without issue. Total timeline: 6 weeks from our instruction to registration.
Case Study 02 — Leasehold Villa
30-year villa lease in Kamala — renewal clause revised before registration
Situation
A couple from the Netherlands had agreed in principle to lease a private villa in Kamala for 30 years. The landlord's lawyer had prepared a lease agreement. The tenants wanted an independent review before committing.
What We Found
The renewal clause was phrased as an automatic right, which under Thai law is generally not enforceable in the same way as in some Western jurisdictions. We identified specific language adjustments that would make the renewal intention clearer in the registered instrument, and flagged that improvements to the property during the lease term were addressed only briefly and ambiguously.
Outcome
Both revisions were accepted by the landlord's legal team after brief negotiation. The registered lease reflected the agreed language. The clients received a complete English summary alongside the Thai-language registered instrument. The engagement from instruction to registered lease took 3 weeks.
Case Study 03 — Title Search
Title search revealing registered mortgage — client avoided a complicated transaction
Situation
An investor from Hong Kong contacted us after a property agent recommended a land plot near Chalong as a development opportunity. The asking price was described as reflecting the plot's clean title. The investor asked us to verify this before any offer.
What We Found
The Land Office search revealed a registered mortgage on the plot that had not been disclosed by the agent. The mortgage had been in place for several years and the amount was not publicly stated, but its existence was a material fact affecting the title. The title was chanote, but the encumbrance made the plot significantly more complicated to acquire.
Outcome
The investor decided not to proceed. The ฿3,800 search cost identified a material risk that could have resulted in a much more costly situation had it been discovered mid-transaction. We provided a written summary with the chanote copy and our notes on the encumbrance for the client's records.
Contact Us
Get in touch with our team.
Telephone
+66 76 384 5921Address
78 Beach Road, Patong
Kathu, Phuket 83150
Office Hours
Mon–Fri: 9:00–17:30
Sat: 10:00–14:00
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